Last Updated: August 2026
At Genara & Co., we want you to feel confident in your purchase. Because our products include both digital downloads and print-on-demand items, our refund and return policies vary by product type.
All digital products are final sale and non-refundable.
Because digital products are delivered electronically and are immediately accessible after purchase, we do not offer refunds, exchanges, or cancellations once a digital product has been purchased.
This includes, but is not limited to:
If you experience a problem accessing or downloading a digital product you purchased, please contact us at hello@genaracollective.com. We are happy to help troubleshoot the issue and ensure you receive access to the product you purchased.
Technical assistance does not constitute a refund.
Our physical products, including but not limited to mugs, T-shirts, stickers, and other print-on-demand items, are made specifically after an order is placed.
Because these products are made to order, we generally do not accept returns or exchanges for:
If your order arrives damaged, defective, or significantly different from what you ordered, please contact us at hello@genaracollective.com within 7-10 days of delivery.
Please include:
We will review the issue and, when appropriate, work with our print-on-demand fulfillment partner to arrange a replacement or other appropriate resolution.
Please do not return a product unless we provide return instructions.
Because print-on-demand products may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once it has entered production.
If you need to make a change to an order, please contact hello@genaracollective.com as soon as possible after placing your order.
Questions about an order, product, download, or our policies?
We’re here to help.
Email: hello@genara.co
Please include your order number whenever contacting us about an existing purchase.
We aim to respond to customer inquiries within 2–3 business days.
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